Customer care
Returns
Check returns against your policy.
- 1
Bring your context
Bring the return request, order details, and your current return policy into the workspace.
- 2
Run the workflow
Compare the request with the policy and identify any missing details before proposing a resolution.
- 3
Review the result
Review the suggested outcome and customer reply before taking action in your store.
Works with
Zendesk
Shopify
NetSuite
Start with a request
Review this return request against the policy I shared. Summarize the relevant facts and draft a reply for me to review. Do not issue a refund or contact the customer.
Illustrative workflow output
Return request review
The work, brought together for your review.
- Order context
- Purchase and delivery dates checked
- Policy check
- Within the return window
- Customer reply
- Return instructions drafted
- Decision needed
- Confirm the refund or replacement