Terms of Service

1. Agreement and eligibility

These terms govern your use of OpenEcommerce, including openecommerce.ai and app.openecommerce.ai, provided by SuperShop Inc. (“we,” “us,” or “our”). By using the service, you agree to these terms. If you do not agree, do not use the service.

You must be at least 18 and able to enter a binding agreement. If you use OpenEcommerce on behalf of a business, you represent that you have authority to bind that business.

2. Your account

Provide accurate account information and keep your sign-in credentials secure. You are responsible for activity under your account and for the access you give others. Notify us at sid@getsupershop.com if you suspect unauthorized use. Google sign-in and other authentication options are also subject to the relevant provider’s terms.

3. The service

OpenEcommerce provides AI-assisted workspaces and tools for ecommerce and business tasks. Features may include conversations, documents, connected apps, and actions performed on your instructions. Availability and capabilities may change, and some features may be experimental or subject to limits.

4. Your content and permissions

You retain your rights in content you submit. You grant us permission to host, process, transmit, and display that content as necessary to provide the service and carry out your instructions, subject to our Privacy Policy. You are responsible for having the rights and permissions needed to submit content and process personal or business information through the service.

You control which third-party services you connect and the permissions you grant. Review requested permissions carefully. Disconnecting a service does not undo actions already completed or automatically remove information previously imported.

5. AI outputs and actions

AI outputs may be inaccurate, incomplete, outdated, or similar to outputs received by other users. Review outputs before relying on them, sharing them, or using them in business decisions. You are responsible for checking factual accuracy, permissions, and suitability.

Review actions involving purchases, communications, customer records, payments, inventory, or other material changes before authorizing them. AI-generated content is not a substitute for professional legal, financial, medical, or other regulated advice.

6. Acceptable use

Do not use OpenEcommerce to violate laws or others’ rights, commit fraud, send unlawful spam, distribute malware, access accounts without authorization, evade security controls, or disrupt the service. Do not submit content you are not authorized to process or misrepresent AI-generated material in a deceptive way.

7. Third-party services

Connected platforms, authentication services, and AI providers have their own terms, policies, limits, and availability. We do not control those services and cannot guarantee their continued operation or compatibility. Your use of them may create separate obligations or charges.

8. Fees and billing

If you purchase a paid plan, the price, billing period, usage limits, and any renewal or cancellation conditions will be presented at purchase or in a separate agreement. You are responsible for applicable charges and taxes. Any refund rights required by law remain unaffected. Contact us with billing questions before purchasing if the applicable terms are unclear.

9. Privacy

Our Privacy Policy explains how we process personal information, including information received through Google sign-in and connected services.

10. Suspension and termination

You may stop using the service and request account deletion by contacting us. We may restrict or suspend access when reasonably necessary to address misuse, security risks, nonpayment, legal requirements, or material violations of these terms. Where practical and appropriate, we will provide notice and an opportunity to resolve the issue.

11. Disclaimers and responsibility

To the extent permitted by law, the service is provided “as is” and “as available,” without warranties of uninterrupted operation, accuracy, or fitness for a particular purpose. We do not guarantee business results or that the service will be error-free.

To the extent permitted by law, SuperShop Inc. is not liable for indirect, incidental, special, or consequential losses arising from use of the service. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

12. Changes and contact

We may update these terms as the service develops. We will update the effective date and provide notice of material changes where required. If you disagree with updated terms, stop using the service.

For questions, support, or disputes, contact SuperShop Inc. at sid@getsupershop.com.